5

I always feel like they are honest, and don't try to sell me parts I don't need. And the boss is so handsome.

Thanks Cheriyln ! How do the brakes feel ?

- Oceanworks Berkeley
5

Sean said everything with this business was fine. They did everything they said they would do.

5

Chris was able to fix my turn indicator with a stronger flashing unit than I originally had. He also fixed one of my seat belts that had been broken for years. Two other shops said it would be $300+ dollars to fix and that I would need a new seat belt. He took the time to look at it and mess around with it and found a piece of plastic that was keeping it from functioning correctly, so not only saved me a couple hundred dollars, but also saved time for my truck to be in the shop. Lastly, he also found my bluetooth earpiece that I had been missing for about two months, saving me even more money on the purchase of a new one. This is a great shop, very professional and friendly. I will be bringing my vehicles to them now.

5

Good workmanship, helpful advice. Chris had to explain a couple of things to me that should have been self-evident. He did so without finger wagging or condescension. I feel like my car is in good hands.

5

I have a Town and Country minivan purchased from Michael Steads Chrysler and Jeep dealership in Richmond. When the battery was replaced the radio,cd player and back up camera stopped working . I went to the dealership for help. They checked the fuses and they were okay. They told me the entire system needed to be replaced because AAA did something wrong during the battery change. The part was around $1200 plus labor. I was shocked and I couldn't possibly afford it. I asked a number of auto repair people if they had ever heard of this and no one had. At the advice of Bill at Mobility Systems I went to Oceanworks Berkeley .Chris spent time researching solutions and hour later he simply removed the battery and installed it again.PROBLEM SOLVED! Chris was so kind and so helpful and I left with an enormous smile on my face. The people at Oceanworks Berkeley are awesome and ethical, something I can't say about Michael Stead's dealership.

You have no idea how much we appreciate your business and review.

- Oceanworks Berkeley
4

Context-wise--maybe I am hypersensitive. Here are my recommendations--in the chronological order they were experienced (all said to constructively help you improve customer rapport). 1. If I am standing there waiting for you to finish something and the phone rings, remember, I am next in line--not the phone caller. 2. When I ask you to do something for the car, don't forget to do it--or if the answer is "no", say so. I'd asked you to have the warranty items done where I pay for the parts and labor and you forgot. 3. It is a hassle for me to take the car down to visit the shop--so know what the computer is asking me to do--if it is an 18,600 mile check up, know that it is a tire rotation and cabin filter change. And try to remember I had told you we replaced the tires a month previously--I am not gabbing to socialize, I am giving you information for the car history. An unnecessary tire rotation is not worth the visit. A cabin filter change may not be either. In this case, I am very happy you did the change.

5

I love Oceanworks--they've cared for multiple vehicles over the years (including an ancient truck they suggested--correctly--I not purchase) and always provide excellent service, don't recommend unnecessary repairs unless needed, treat me as someone who understands cars (which is not entirely true but I am deeply impressed with the respect), and have great recommendations for providers of other services e.g. tires, audio repairs, etc. I love my car and Oceanworks Berkeley helps me keep it running smoothly and happily. Thanks Chris and employees for keeping Lucy Lou the Subaru as zippy (even if increasingly aged) as ever! They're also incredibly nice to my dog who pretends its his office which is very tolerant on their end.

5

Emily said this business is easy to work with and they provide good work.

5

These guys accommodated my tight schedule and had me on the road happy. Topped me off with a whole giant GM reservoir of antifreeze and I don't believe they even charged me for that.

5

Carolyn said she is very satisfied with the business.

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