I really wanted to like this mom-and-pop auto body shop, but unfortunately my search for a good, reputable, and affordable mechanic in the East Bay continues. My first visit was for a clogged sunroof drain that was causing water to pool on the driver’s side floor. While the drain issue itself was fixed, the car was returned to me with a large wet puddle still inside, despite my asking that it be dried as part of the service. Not a dealbreaker, but disappointing. I brought my car back a second time for more extensive work. The quote ended up being higher than the dealership’s, but I chose to move forward because I value supporting small, local businesses. Unfortunately, there was miscommunication around when and how I would be able to pick up my car. Despite clearly explaining that I would be working until after their closing hours and attempting to pay upon drop-off. I was left without my car for the entire weekend, which added over $100 in unexpected rideshare costs. When I asked whether they would consider covering those rideshare expenses, given the circumstances, I received a very unprofessional and unpleasant email response from an employee named Brian. Additionally, while waiting to be picked up, I overheard staff engaging in gossipy conversation about another customer, which I found disrespectful and unprofessional. Between the communication issues, added costs, and overall lack of professionalism, I won’t be returning.