I started bringing my Subaru here a few years ago after reading the great reviews, and I've been a loyal customer ever since, and have spent thousands of dollars there. I really feel treated well and have referred a lot of my friends there. The prices seem fair to me, the work is done promptly, and they are just really nice. I read another review where a young female said she felt she was treated poorly, and I though I'm sorry she felt that way, I've always felt great about how I've been treated by Chris and everyone there.